Showing posts with label unified communications. Show all posts
Showing posts with label unified communications. Show all posts

Sunday, November 1, 2009

EveryTel stock the Following Secondhand Samsung Equipment

EveryTel stock the Following Secondhand Samsung Equipment

SAMSUNG IP TELEPHONY SYSTEMS

Samsung OfficeServ 7030

Samsung OfficeServ 7030

Offers small businesses (requiring about 1 to 20 extensions) an unrivalled level of features and functional flexibility, without the high price tag. The OfficeServ 7030 can be configured with a full range of analog trunks and extensions, digital trunks and extensions, IP devices, wireless, standard SIP in multiple combinations.



Samsung OfficeServ 7100

Samsung OfficeServ 7100

The OfficeServ 7100 is designed specifically for the small to medium sized company, supporting up to 32 extensions and a maximum of 30 trunk lines with either analogue or digital connections. It is highly configurable and can be tailored to your individual requirements. At the same time the OfficeServ 7100 can be upgraded easily and expanded as business needs change.

Samsung OfficeServ 7200

Samsung OfficeServ 7200

The next generation of IP platform is the OfficeServ 7200, providing IP based wired and wireless solution for voice and data communication. OfficeServ is the ideal solution for the future and the present office because it can simultaneously support both traditional voice communication, voice over IP (VoIP) based data communication, and wireless solutions through Wireless LAN.

Samsung OfficeServ 7400

Samsung OfficeServ 7400

OfficeServ 7400 is the ideal solution for today's office and your future office offering enhanced communications to handle increasing and evolving traffic patterns. Your OfficeServ 7400 simultaneously supports traditional voice communication, VoIP (Voice over IP), IP-based data communication, and wireless solutions through wireless LANs.
SAMSUNG IP & DIGITAL HANDSETS

Samsung IP Video Phone System

Samsung IP Video Phone

* CMOS 0.3M Pixel Camera
* 3.5” TFT Colour LCD
* QVGA (320x240 pixel)
* VOD, Video CID
* Image Capture & Playback
* Video Code: H.263, MPEG-4
* Navigation key and scroll button
* Fully handsfree
* 5 fixed function keys: Screen/PIP, Camera Off, Transfer, Hold, Speaker
* Adjustable LCD panel
* Choice of ringtones
* Headset capability
* Wall mountable

Samsung 64 Button Operator Console Phone System

Samsung 64 Button Operator Console

* 64 programmable keys with LEDs
* Can be assigned to any OfficeServ digital handset

Samsung Office 38 Button Phone System

Samsung Office 38 Button

* 48 character display (2 x 24)
* 38 programmable keys with tri-coloured LEDs
* Fully hands free
* 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
* Adjustable LCD panel
* 3 context keys and scroll button
* Built-in speakerphone
* Choice of ring tones
* Headset capability
* Wall mountable

Samsung Navigator 21 Button Phone System

Samsung Navigator 21 Button

* 48 character display (2 x 24)
* 21 programmable keys with tri-coloured LEDs
* Navigation keys
* Fully hands free
* 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
* Adjustable LCD panel
* 3 context keys and scroll button
* Built-in speakerphone
* Choice of ring tones
* Headset capability
* Wall mountable

Samsung Navigator 14 Button Phone System

Samsung Navigator 14 Button

* 48 character display (2 x 24)
* 14 programmable keys with tri-coloured LEDs
* Navigation keys
* Fully hands free
* 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
* Adjustable LCD panel
* 3 context keys and scroll button
* Built-in speakerphone
* Choice of ring tones
* Headset capability
* Wall mountable

Samsung Office 7 Button Phone System

Samsung Office 7 Button

* 48 character display (2 x 24)
* 7 programmable keys with tri-coloured LEDs
* Fully hands free
* 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
* Adjustable LCD panel
* 3 context keys and scroll button
* Built-in speakerphone
* Choice of ring tones
* Headset capability
* Wall mountable

Samsung Wireless IP VoIP Phone System

Samsung Wireless IP

* Colour LCD Screen
* 25 hours standby time / 2.5 hours talk time
* Dedicated hold and transfer keys
* Navigation keys
* Conference buttons
* On/Off key
* Headset capability
* Polyphonic ringtones
* Key lock
* Call log
* Vibrator mode
* CLIP (Calling Line Identification Presentation) display

Samsung OfficeServ SoftPhone Phone System

Samsung OfficeServ SoftPhone

* System Soft Keys
* Speed Dialing
* Call Pickup
* Call Hold and transfer
* Caller ID Display
* Message / Voice Mail indication
* Phone Book
* MS Outlook Integration
* Video Call
* Camera On/Off, PIP (Picture in Picture)
* Uses standard PC camera (not supplied)

SAMSUNG MESSAGING SOLUTIONS VIEW BROCHURE >>

Samsung Automated Attendant Phone System

Samsung Automated Attendant

Incoming calls are never kept waiting to be answered with Samsung’s Auto Attendant. The Auto Attendant can answer multiple calls simultaneously; providing different greetings for each extension or department.

Samsung Remote Fax Retrieval

Samsung Remote Fax Retrieval

Samsung Messaging Server provides advanced fax messaging features designed specifically to enhance the use of fax documents within your organisation.

Samsung Voice Mail Phone System

Samsung Voice Mail

SAMSUNG Voicemail offers advanced call facilities and puts the user in control by allowing voice messages to be left when staff are busy or out of the office. Users can record their own personal greetings (busy, no answer, out of office, on holidays)
SAMSUNG COMPUTER TELEPHONY INTEGRATION VIEW BROCHURE >>

OfficeServ Email Gateway

OfficeServ Email Gateway

Whether you’re on the road or in the office, Samsung Messaging Server’s Email Gateway feature gives users the ultimate tool to access and manage all voice, fax and email messages directly from their email inbox. New voicemail and fax messages are presented in email inboxes as WAV or TIF file attachments with time and date summary information.

OfficeServ Call

OfficeServ Call

OfficeServ Call is an advanced call management application that gives users simple access to the features and functionality of their Samsung OfficeServ handset directly from their PC desktop.

OfficeServ EasySet

OfficeServ EasySet

OfficeServ Easyset is an easy to use, web-based application that allows you to configure an OfficeServ handset to your preferred setting at the click of a mouse.

OfficeServ Operator

OfficeServ Operator

A receptionist is often a customer’s first point of contact in an organisation, and making a positive, professional first impression is imperative for customer satisfaction.

OfficeServ Softphon

OfficeServ Softphon

Every time you leave the office, irrespective of distance or geographical location, you can have the comfort and functionality of your office phone right there on your PC, laptop or PDA*.

OfficeServ Dataview

OfficeServ Dataview

Ideal for call centre environments and organisations requiring reporting, OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web-based user interface.

OfficeServ Manager

OfficeServ Manager

OfficeServ Manager is the main configuration tool for Samsung OfficeServ systems and includes an administration mode and a supervisor mode

OfficeServ Link

OfficeServ Link

OfficeServ Link is the core of Samsung's OfficeServ suite of CTI applications. The OfficeServ Link application is a software application that links the SAMSUNG telephone system to a Windows based computer.

OfficeServ ACD Call Centre

OfficeServ ACD Call Centre

Samsung OfficeServ ACD Call Centre is specifically tailored for mid sized organisations or corporate departments requiring a sophisticated customer interaction management solution for 10 to 100 agents. It is designed to enhance customer service levels, lower call abandonment rates, increase staff productivity and accountability



OfficeServ CTI Server

OfficeServ CTI Server

Samsung’s OfficeServ CTI Server’s compact design provides a fast and reliable link for connecting end OfficeServ CTI applications to the Samsung OfficeServ range of communication systems.

Saturday, October 31, 2009

Five Benefits of VoIP - Multi-Site Clients

Five Benefits of VoIP - Multi-Site Clients



For those with several branches scattered across the nation, for those who manage a call centre business or for those with multi-site clients, it’s important to remain connected all the while reducing those high cost telephone calls. This is one of the best reasons to switch to VoIP. However, for multi-site clients, this is not the only reason to make the switch.



Voice over Internet Protocol is revolutionizing the way in which we communicate. This is because voice over internet protocol uses an internet connection as the main access to telephony systems. You can combine your email, voice mail, fax machine, telephone, messaging and web conferencing services into one simple and cost saving service.



Below we have listed five of the best benefits that come with VoIP for Multi-site clients and business branches.



1. Economy of scale- with VoIP there is no need to have a voice mail at every location. You can have one that serves all of them which equals a more efficient way to stay connected and on top of your customer messages.



2. VoIP phone systems also feature web based configuration interface which means you can maintain your phone system through the net.



3. Save on long distance calls and international calls between the different offices and branches. You can easily connect to your customers and clients on a global scale without incurring those international fees.



4. Roaming allowances; calls can be diverted anywhere in the world with SIP protocol characteristics. For multi-site clients, call centers with remote agents and multiple branch businesses, this is vital for a successful and smooth running company.



5. VoIP is also scalable which means if your business grows, so can your telephoning system. This is important for any business that hopes to expand in the future.



With VoIP you are preparing your multi-site company for efficiency and growth which inevitably leads to more profit and success.

Friday, September 25, 2009

FixTel and Alcatel Telephone Systems

FixTel can supply you with quality Alcatel products.




Alcatel DECT for On-site Mobility

Alactel-Lucent 300/400 DECT Handsets

Alcatel-Lucent DECT 300 and DECT 400FixTel can supply the Alcatel-Lucent 300/400 Digital Enhanced Cordless Telecommunications (DECT) handsets offer an easy-to-use, cost-effective and reliable voice communication solution that addresses the mobility needs of evolving business environments.
The Alcatel-Lucent 3oo DECT handset provides a convenient and practical solution for the basic personal mobility needs of most business environments, while the Alcatel-Lucent 400 DECT handset addresses more intensive and shared mobility needs. Both models offer simple and efficient voice communications, enhanced usability and compatibility with the ex Alcatel-Lucent base station portfolio. They also offer all of the Alcatel-Lucent OmniPCX Communication Server value-added voice services (such as dial-by-name and multi-line management) the Alcatel-Lucent fixed desk phones support.
Alcatel-Lucent has leveraged its extensive voice expertise to ensure that the new Alcatel-Lucent 300/400 DECT handsets deliver high quality calls since voice is still the preferred method of communication.

Alcatel Business Phone Features and Benefits

The features and benefits of the Alcatel-Lucent 300/400 DECT handsets include:


  • Supports Alcatel-Lucent OmniPCX telephony protocol




  • Lightweight, ergonomic design and intuitive operation




  • Vibrate mode




  • Display backlight




  • Belt clip




  • Colour display (400 DECT)




  • Keypad backlight (400 DECT)




  • Speakerphone (400 DECT)




  • Headset connection (400 DECT)




  • Infrastructure investment protection (compatibility with deployed Alcatel-Lucent base stations - subject to server software support policy)




  • Excellent voice quality and business telephony features throughout the workplace contributing to improved user responsiveness and productivity




  • Long battery life (Lithium-ion technology)




  • Durability in harsh environments (use of carrying case is recommended)

    FixTel have qualified trained Alcatel Technicians that will install and service new or second hand Alcatel business phone systems across Australia


    For a wide range of Second Hand Telecommunications products go to EveryTel


    EveryTel Buy and sell all ranges of Business Telephone Systems including:


    Samsung, Nortel, Omni, NEC, Panasonic, Alcatel, AVAYA, Commander, Ericsson and LG Aria.


Multifunction Printer

All for one, and one multifunction printer for your wallet

NEWS.com.au
April 23, 2009 08:50am
    Printer money / File
    Printer savings ... multifunction inkjets are cheaper and can be more cost-effective than laserjets / Katrina Tepper
    MULTI-function inkjet printers are extraordinarily useful in the home and a lot cheaper then their laserjet counterparts.
    While multi-functions were originally designed to do the work of four machines – copy, fax, print and scan - recent models do a whole lot more.
    Here is an overview of multi-function inkjets that will give you more bang for your buck. Click on the links to get more product information.
    HP Photosmart Premium C309a
    Boasting a lot of features, the HP Photosmart Premium C309a will cover everything you need out of a multi-function.
    While it does the usual print, copy, scan and fax, the Photosmart offers double-sided printing, direct printing from various memory devices and has wireless connectivity, although the Wi-Fi is limited to existing networks.
    The machine's print speeds are quite fast - it prints draft colour documents in 16.9 seconds and 5.6 pages per minute (ppm) when using normal quality. Printing standard 4x6-inch photos take a quick 26 seconds, while an A4 photo took roughly 1 minute 9 seconds.
    At 21.2c per A4 page, the Photosmart is reasonably budget-friendly but isn't the cheapest inkjet multifunction when compared to other models.
    Canon PIXMA MP980
    One of the major issues you are most likely to come across with the Canon PIXMA MP980 is the agonisingly slow print speeds - but if you're willing to wait, it could pay off.
    Normal black and white documents print at around 9.6ppm and colour documents print at 3.2ppm on average. This is very slow, especially when other multifunctions within this price range have faster speed.
    A handy feature of the PIXMA P980 is the film negative/35mm scanning, which provides excellent quality digital versions, which is handy for photographic enthusiasts. It offers direct printing options from selected media and also comes with integrated Wi-Fi and touch screen panels.
    The PIXMA is also quite expensive in the long term and will cost you around 22c a page.
    Brother MFC-6490CW
    The Brother MFC-6490CW is great for those who do not like being shackled to standard A4 sheets. If you have a yearning to print high quality A3 documents, then this is the printer for you.
    While it is not the fastest A3 printer available, it has a host of features and is relatively cheap to run.
    Printing speeds are on par with entry-level printers, with a mono document printing at 16.4ppm and a normal quality document printing at 8.1ppm. Colour documents were slower, at 14.9ppm using draft quality and 3.5ppm using normal quality. A3 mono documents averaged 6.3ppm; and normal quality at 3.4ppm. Colour A3 draft documents also ran at 6.3ppm, but using normal quality slows printing to 2ppm.
    Epson TX700W
    When you start using the Epson TX700W you will soon realise that the company has sacrificed quality for quantity, and lacks the essential features when compared to similar devices.
    It has comprehensive connectivity, including Wi-Fi, Ethernet, media card reader, and USB; but the TX700W lacks a fax function.
    One good thing about this machine is that it prints quickly. Mono text documents in draft quality will print at an average of 24.2ppm and slows to 8.7ppm when using normal quality. Graphical documents print at 25ppm in draft and 8.9ppm in normal quality mode.
    It may be fast, but the TX700W doesn't provide the greatest quality.
    When choosing your multifunction it is essential to take the running costs into consideration, particularly in the long-term. Ink cartridge replacements can be expensive, particularly if you print a lot. So choose wisely for your needs, and your wallet will thank you later.

    Invisible Speakers Story

    Emo Labs wins DEMOgod gong for 'invisible speakers'

    NEWS.com.au
    September 25, 2009 08:55am
      TVs / AFP
      The "invisible speaker" technology could turn a room of TVs into a wall of sound. Picture: AFP
      Emo Labs boss Jason Carlson shows Mashable.com how it works.
      TVs can be transformed into speakers with a new flat film that produces high-quality sound.
      The see-through technology, pioneered by Emo Labs, can be "stuck on" to a TV screen and play stereo sound.
      Emo Labs says its speaker system uses two piezo actuators - tiny devices that create fine vibrations - on either side of the transparent panel. The panel is mounted on the TV screen and then clamped in the middle for a stereo effect.
      "Instead of pushing from behind, like a traditional cone speaker does, (our) speakers actuate a thin membrane along the side in a manner that creates an extremely efficient, piston-like motion in front."
      This creates vibrations from the flat transparent panel, which does not appear to interfere with the screen quality.
      The US-based firm is in talks with major electronics makers interested in layering its "Invisible Speaker System" on flat panel TVs to turn screens into giant speakers, Emo chief executive Jason Carlson said.
      What excellent technology! This reduces the awkwardness of large speakers and moved when moving the TV! But I dont like the idea of it creating vibrations.
      (Read More)
      Sam of Brisbane
      The company won a DEMOgod and People's Choice Award at the DEMO technology conference this week.
      "It's just possible that these companies are going to be stronger, bigger and more successful because they are launching in this economy," said Chris Shipley, who has reigned over more than a decade of DEMO conferences.
      "Right now is the best time to be innovating; there is so much opportunity while a lot of people are scrambling for the hills."
      - with AFP

      Monday, June 23, 2008

      Little Secret About Your Next Phone System

      One of the most important decisions a small business has to make is how they are going to manage their communications. After all, communications are the back bone of any small business. If they cannot communicate clearly and efficiently with potential and current customers, they will not be in business long. It can be very stressful trying to determine which communications system is going to be best for your business. Adding to the confusion and stress of making the decision is the number of options available when it comes to telecommunications. There are standard hard line PBX systems, standard POTS lines from the local carrier, virtual PBX systems, local numbers, toll free numbers, virtual fax, standard VoIP and hosted VoIP PBX systems… and you could probably find at least a hundred providers for each. It’s enough to make you crazy.
      One of the biggest mistakes that small business owners make as they wade through all the choices available to them is that they start at the end and work their way back. Usually they will do an Internet search for “phone systems” and from the thousands upon thousands of results choose a provider. Then they will go and see what systems and features are available. The problem with finding your telecom provider in this way is that you are trying to fit your small business communications needs into a cookie cutter phone system. And there is a dirty little secret in the telecom industry that perpetuates this problem. Small businesses end up finding a provider and then trying to fit their needs into the phone systems that the provider has to offer. Sometimes they fit and sometimes they don’t and that is when the small business loses out. The dirty little secret that these telecom providers are keeping from you is that it doesn’t have to be that way. You do not have to try to squeeze your small business communications into one of their pre- designed, one size fits all solutions.
      Instead of finding a provider first and then trying to fit your needs into their solutions, you need to start at the beginning. The beginning is you and your small business. Before you even start looking for a phone system you should know exactly what it is that you want. Finish this sentence, “If I could have everything I wanted in a phone system, it would include….” Then start making your list. Here is a list of questions to help you get started:
      How many employees will have extensions?
      Would I like to be able to have a dispersed workforce taking calls?
      Do I want to incorporate my Internet and phones together?
      Do I need my phone system to grow with me?
      Do I want to combine my fax and phone system together?
      Do I want to be able to do inter-office/inter-extension transfers?
      Do I want an automated attendant to answer and direct calls?
      Do I want voicemail accessible by email and/or over the Internet?
      Do I want to be able to monitor all calls on the system either live or through reports?
      Do I want to be able to create forwarding groups so that calls can be forwarded to all extensions within a group of employees?
      Once you decide what your small business needs, you can then search for a provider to fulfill those needs instead of finding a provider that you can try to fit your needs into. Having even just a basic understanding of the options available will help you understand your choices and not allow a provider to mold your needs into what they offer. Here is a breakdown of the most popular options:
      POTS lines (Plain Old Telephone Service) can be a simple solution for a one man band that does not need an automated attendant to route calls nor any enhanced features such as voicemail to email, virtual fax, follow me call forwarding, etc. Start up costs will depend on if you already have lines established on site or if you are starting from scratch.
      A standard PBX (Private Branch eXchange) includes onsite equipment to route calls between employees. These systems are usually cost prohibitive for small businesses due to their large up front costs, they have maintenance requirements, and they are not very flexible in their ability to grow with the business. Your start up costs will depend on how many users you have
      Virtual PBX systems include all the features of a standard PBX, but without the initial cost of the switching equipment, ongoing costs of maintenance and will allow for growth. Many small business owners like the virtual PBX set up because it allows them the flexibility that a small business needs and features that help them maintain a professional image. Specific features that benefit small businesses include the follow me call forwarding, automated attendant, multiple extensions/voicemail boxes, and online administration and retrieval of voice and fax messages. Virtual PBX solutions are usually only efficient for inbound calling only.
      Hosted VoIP PBX systems take the virtual PBX a couple steps further with the addition of VoIP technology and IP (Internet Protocol) phones so that you have inbound as well as outbound calling happening on one system. It will use your current Internet connection so an increase in bandwidth may be necessary. A hosted VoIP PBX also allows you all of the flexibility of a virtual system because it is scalable and can be used with a dispersed work force whether they are across town or across the country. The start up costs will be a little bit higher than a virtual PBX because you also have to buy the phones.
      intimidated into trying to squeeze your needs into a cookie cutter phone system. Your small business is not like anyone else’s and only you know what it needs. So first sit down and write down everything that you would like your phone system to do, learn the basics about what is available, and then find the provider that can fulfill those needs. Don’t allow the telecom providers dirty little secret force you into a phone system that isn’t a perfect fit for your business.

      Brandi Cummings, an expert author on the unique issues facing small and home based businesses, recommends checking out http://www.freedom800.com/ a leading provider of business class virtual telecommunications solutions.

      Cheers
      GS

      Thursday, June 19, 2008

      Unified Communications

      Business uptake of unified communications (UC) tools is on the rise, but according to Market Clarity Research Manager Richard Chirgwin, the market could still be in the process of recovering lost ground.
      Speaking at the Unified Communications Conference in Sydney this week, Chirgwin speculated that proprietary telephone systems have inhibited the voice communications market despite the appearance of UC servers in the 1990s.In comparison with competing technologies such as landlines and mobile telephones, UC often is viewed as a “difficult and fragile” technology, he said.And while IP telephony has been used by hobbyists for more than a decade, the UC-related technology has only been considered business-ready in the past five years.Conference keynote speaker Don Van Doren, Principal of UniComm Consulting, attributed the recent rise in the enterprise uptake of UC to technological changes and business imperatives.Functionality such as presence information, messaging, collaboration tools and the ability to integrate with existing business applications and directories is expected to make a compelling argument for the adoption of UC software suites.And with the UC market heating up, vendors such as SAP, Oracle, Salesforce, Microsoft and IBM are expanding their offerings to address a range of enterprise demands.“We’re in the middle of transforming the voice communications industry from a vertically-stacked industry to one that is horizontally spread across multiple functions and capabilities,” Van Doren said.“Everyone is getting into everyone else’s business, because unified communications is going to drive so much of businesses going forward.”Van Doren observed that enterprise adopters tend to start with implementing basic tools that impact individual workers, before adding tools that affect teams, departments and the enterprise.Noting a hesitation in the market to replace existing infrastructure in favour of new investments, he said that while IP technologies are usually a catalyst for UC adoption, IP is not always necessary.“While IP can be helpful, there are plenty of applications for unified communications that don’t require you to rip out what you have today, and replace it with new systems,” he said.IBM’s Vice President of Unified Communication Software, Bruce Morse, agreed, adding that the company currently is in the process of dispelling the rumour that UC implementations require businesses to get rid of existing communications investments.In a 2007 survey of 1,100 CEOs, IBM identified change management, innovation, global integration and environmental concerns as major “painpoints”.“In a global economy now, after a decade of focussing on cost, the focus is now on innovating and how to differentiate yourself from competitors,” he said.“CEOs right now are seeing incredible change both technologically and economically, and the gap between managing change and experiencing change is increasing.”UC tools could meet the demands of new business models by enabling collaborative communities and real-time business processes; addressing diverse user preferences; providing mobile access and availability; and creating a virtual workplace.And with a new generation of employees entering the workforce, collaborative tools may be essential in retaining workers while protecting the enterprise network.Morse identified three differing work styles that he expects to be prevalent in businesses. Employees who entered the workforce at the turn of the millennium were said to be people-centric, displaying a preference for multi-tasking and real-time technologies.Older workers were said to be document-centric, while the newest generation of workers were said to be community-centric, having grown up with social networks and a culture of online collaboration.“As you are bringing new workers in, you’ll find that if the tools aren’t sufficient you may lose workers to other organisations, or find that employees are bringing online tools -- that may not be secure -- into your network,” Morse said.“Ultimately, the goal here is to allow people to find the resources they require, reach out to those people, and freely collaborate,” he said.

      cheers

      GS